In the rare instance that you are not completely happy with your Urban Island orders, please read our return policy below

1. Returns are possible in the case of textile or clothing products only. They can be returned within 10 days of receiving the merchandise.

2. For returns, please email the Urban Island customer care team on Once your email request is received and approved, the products to be returned need to be shipped across to our office in Colombo, Sri Lanka

3. Once we receive the returns and our QC team does the necessary checks, you can either get store credit or your money back on your payment method used for the payment.

4. If by any chance your merchandise arrives damaged, you should send us a picture of the damaged product with the Bar Code to, within 48 hours of receiving your order.

5. We attempt to to process all returns within 7 working days. If you have any queries about your return, please email the Urban Island customer care team on

6. Any applicable duty or taxes associated with this return will be borne by the customer.